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Proposed Internal Dispute Resolution (IDR) Reporting Requirements
24 Nov 2017
Zoe Higgins
Previously a Special Counsel at Holley NethercoteSince the Ramsay Review commenced in 2016, there has been significant progress toward a new framework for External Dispute Resolution (EDR) in Australia. The new framework will include the…...
Read moreAFCA: A fair worry
08 Oct 2019
Zoe Higgins
Previously a Special Counsel at Holley NethercoteWhen I was in my second or third year of law school, I remember having to read some EDR scheme decisions to answer the following question: “What role do considerations…...
Read moreAFCA – so what is fair?
20 May 2020
Rachel Erlich
Special CounselAs I write this in May 2020, we are facing difficult times. We are grappling with a global pandemic caused by COVID-19. And, as we experienced during the global financial…...
Read moreWe all know “fair’s fair”; but what is fair?
05 Oct 2020
Grant Holley
Co-Founder & ConsultantIt is a legitimate question; and an important one if you are in the financial services sector. The Macquarie dictionary relevantly defines it as “free from bias, dishonesty, or injustice”…...
Read moreRG 271 – Are you ready for the new Internal Dispute Resolution (IDR) requirements?
02 Jul 2021
Rachel Erlich
Special CounselThe Australian Securities and Investments Commission (ASIC) released Regulatory Guide 271: Internal Dispute Resolution (RG 271) on 30 July 2020. ASIC’s internal dispute resolution (IDR) reporting requirements will come…...
Read moreAFCA receives its first report card
02 Mar 2022
Rachel Erlich
Special CounselThe Australian Financial Complaints Authority (“AFCA”) has received its first report card since it commenced operations on 1 November 2018. The legislation establishing AFCA required the Minister (for Superannuation, Financial…...
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