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Triple Beef Patties – the key ingredient to time critical advice
09 Sep 2022Providing a client with the necessary disclosures in time critical cases can be likened to a fast-food, rush hour drive-through order, where a customer is served up with the “essential”
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Top concerns for credit licensees and how to manage them
04 Apr 2025We have put together a list of some of the most common compliance concerns raised by credit licensees in our Annual Compliance Trends Survey Report and some suggestions on how to manage them. Althou
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Top 10 Mistakes Credit Licensees are making – and how to prevent them
17 Oct 2019We have put together a list of the most common mistakes we've seen credit licensees make, and how to avoid them. Although some of these are specific to the credit licensees and the credit industry, ma
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To apologise, or not to apologise – that is the question
25 Sep 2025Imagine: Major news outlets have just published damaging allegations of serious and systemic misconduct by your business, potentially resulting in significant losses by your customers. To make matte
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The Royal Commission and Wholesale Clients – A Missed Opportunity?
14 Feb 2019The continuing increase in retail client regulation over recent years (such as the FOFA reforms) and the increasing ease with which clients can meet the wholesale client eligibility tests has led many
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The GDPR and Australia
01 May 2023What is the GDPR? The GDPR The Regulation (EU) 2016/679 of the European Parliament and of the Council (General Data Protection Regulation) (GDPR) sets out the rules in relation to the processing and
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The Dangers of Ignoring Client Vulnerability
05 Nov 2020Chances are, you’re reading this article on an electronic device. You may have used the same device to video-chat with others, message your team and create or send documents – in the l
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The Consequences of a Poor Corporate Culture
25 May 2019Corporate culture has been a particular emphasis of financial services in recent times and was a primary focus of the Hayne Royal Commission. But what are the consequences of having a poor culture –
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The big issue with issuing – Can it be done without holding an AFSL?
30 Jun 2025Under the financial services laws, a person that carries on a financial services business must hold an AFSL covering the provision of those services, unless an exemption applies. Issuing a financia
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Some practical lessons on the regulatory “wildcard” – the efficiently, honestly and fairly obligation
28 Feb 2025Section 912A of the Corporations Act 2001 sets out the “ten(ish) commandments” for AFS licensees, the first of which is the obligation for a licensee to do all things necessary to ensure that fina