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WEBINAR: RG 271 – Are you ready for the new complaints requirements?

What's covered

  • New regulatory guide - will sit alongside RG 165 until 5 October 2022 when RG 165 is repealed
  • RG 271 issued at the same time as ASIC Corporations, Credit and Superannuation (Internal Dispute Resolution) Instrument 2020/95 (Instrument)
  • The Instrument sets out the new enforceable standards that apply to IDR procedures
  • Under the Instrument (para 5), certain paragraphs of RG 271 are enforceable – breaches if an enforceable paragraph allow ASIC to bring a civil penalty action against the licensee
  • RG 271 applies to complaints received on and after 5 October 2021
  • New definition of "complaint"
  • Requirements relating to outsourcing of IDR processes
  • Reduced timeframes to respond to a complaint
  • Requirement to have a publicly available complaints policy
  • Information that must be included in an IDR response
  • New timeframes for customer advocate reviews
  • Requirements for dealing with systemic issues
Price: $120.00
+ GST: $12.00
Total: $132.00
Date and Time
Wed, 16th June 2021
11:00 am- 12:00 pmWebinar
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In this webinar, Holley Nethercote's Senior Associate, Rachel Erlich, will discuss new Regulatory Guide 271 Internal Dispute Resolution and how to prepare for its commencement on 5 October 2021.

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