ACL – Dispute Resolution (Complaints)

This bundle is designed to enable credit licensees to develop a dispute resolution policy in compliance with Australian Standard 10002-2006 and ASIC’s RG 165 (Licensing: Internal and external dispute resolution).  It includes a register for the credit licensee to record complaints, and record potential actions to mitigate similar complaints in the future, together with a public complaints policy template.

Included documents

  • ACL – Dispute Resolution Policy Policy Ver. 3 - 22 Oct 2021
  • ACL – Complaints Register Register Ver. 2 - 22 Oct 2021
  • ACL – Public Complaints Policy Tool Ver. 2 - 22 Oct 2021
: $45.00
: $495.00

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