VCAT is an independent dispute resolution tribunal; it deals with a range of civil and administrative disputes.  VCAT resolves disputes using a number of different approaches including alternative dispute resolution processes.

We can help you mitigate this risk by ensuring your internal dispute resolution procedures, give you the best chance to resolve any complaints in-house.

Unfortunately, sometimes disputes escalate.  If your clients do make a complaint to VCAT we can assist you throughout the process, including preparing your submissions.  We will quickly evaluate the problem and advise on the best approach.

Contact us now to see how we can assist you.